Search site

View your council tax or business rates bill

Access your Council Tax bills online. Available 24 hours a day, seven days a week, the secure online system means you can access your Council Tax account information at a time and place that's convenient for you.

Quick, easy, convenient and secure...

View your council tax bill This link opens in a new browser window
View your council tax bill
Viewing your council tax bill has changed. To sign up to the new system please select the 'View your council tax bill' button and select 'register' to create a new account.

If you need to find your account number please visit the old system 'My Account' (The old system will be ending 28 January)

 

View your business rates bill This link opens in a new browser window
View your business rates bill
Viewing your business rates bill has changed. To sign up to the new system please select the 'View your business rates bill' button and select 'register' to create a new account.

If you need to find your account number please visit the old system 'My Account' (The old system will be ending 28 January)

 

At the click of a button - anywhere, anytime - you can:

  • view and print copies of your Council Tax or business rates bills and statements
  • check to see that any payment you've made has been entered onto your account
  • get automatic notifications of when new information becomes available online


eBilling FAQs

Why do I have to re-register to be able to see my online account? 
What will the new service offer that the old service didn't?
What if I don't want to register for the new service?
What happens to the 'My Account' I created?
What will happen to my Council tax bill? 
How will I access the new service?
When will the old service disappear?
What is online billing?
Who can use online billing?
What can I do through online billing?
What are the benefits of using online billing?
Is it safe to use?
How do I sign up and use online billing?
I have forgotten my username/password. What should I do?
Why should I register for online billing? 
How do I register for paperless billing? 
What are the benefits of receiving paperless bills?
What happens if I move to a new house?


Why do I have to re-register to be able to see my online account?

The City of Wolverhampton Council are committed to providing the best possible services to our citizens.  The contract for the current service is approaching its end of life and following that commitment we have identified a more cost effective solution.

What will the new service offer that the old service didn't?

The services are very similar, you will continue to be able to view your council tax account, register to receive paperless bills, make payments and view your direct debit instalment plan. 

The new service will allow you to see all of your bills, you will not need to re-register if you change address within the City.

The new service will allow you to see all items issued from your council tax or business rates account.  This includes bills, reminders, final notices and summonses.

The new service allows you to sign on at any time to see your account transactions even if you do not want to sign up for paperless billing.

What if I don't want to register for the new service?

If you don't register for the new service, you will no longer be able to view your account or bill online and will receive a paper bill when the you are next due to receive one

You can register for the new service so that you can see your account on line without registering for ebilling.  If you do this you will still receive paper bills but will also be able to check your account online at any time.

You can register for the new service so that you can see your account on line and also register for ebilling.  If you do this you will receive an email to inform you when a new bill has been added to your account.  You will also be able to check your account at any time.

What happens to the 'My Account' I created?

You will continue to have a 'My Account' with The City of Wolverhampton Council and you can continue to use this for making payments, arranging tip permits and requesting bulky waste collections.

What will happen to my Council tax bill?

By registering for the new service, you will continue to be able to view your council tax account and bills online.  You will still receive paper bills unless you update your settings to indicate that you want paperless billing.

If you don't register for the new service and change your preferences to paperless billing, we will send you a paper bill when you are next due to receive one

How will I access the new service?

The new service will be accessed from this webpage so you won't need to log in to 'My Account' to view your council tax information.  You will simply visit this page and click on the green button "View your bill or create an account"  (www.wolverhampton.gov.uk/ebilling)

When will the old service disappear?

You will continue to have access to your old account through 'My Account' until 28 January.  After this time, the link will be removed and you will have to visit www.wolverhampton.gov.uk/ebilling

What is online billing?

Online billing is a secure web portal similar to 'online banking' that allows City of Wolverhampton Council customers to view their account information in real-time, from any location, on any device at your convenience.  The information available includes current & previous year bills, current instalment plans and next payment date & amount.  You can use this service to make a Council Tax payment and also sign up for paperless billing which means you will receive all future council tax bills electronically.

Who can use online billing?

Any resident within the city who pays Council Tax to the City of Wolverhampton Council can sign up to see their account on line and for paperless billing

What can I do through online billing?

You can view a range of information relating to your Council Tax account. The service allows you to:

  • view and print copies of your Council Tax bills and statements 
  • check to see that any payment you've made has been entered onto your account 
  • sign up for paperless billing

What are the benefits of using online billing?

Available 24 hours a day, seven days a week, the secure online system means you can access your Council Tax account information at a time and place that's convenient for you. it is easy and free to use.

Accessed via your personal log in details, residents are given a digital choice in how they access council services. It means that you don't need to spend time on hold or queuing up to ask a simple query and can quickly logon to access instant and up-to-date account information.

Viewing your bills and statements online will also help us to use tax payers' money more effectively and efficiently by cutting down on administration costs, such as printing and postage. Using less paper will help to save the environment.

Is it safe to use?

The City of Wolverhampton Council is committed to protecting your privacy online and takes every effort to ensure your personal details are kept safe, secure and used for specific lawful purposes. Data held in respect of your account/s is held in accordance with current Data Protection legislation in force.

Online billing is secure and requires you to register and carry out appropriate levels of authentication before any secure account data can be accessed. Although we take steps to ensure our websites and links are virus free, you are always advised to ensure that you have adequate anti-virus protection on your computer. You are also responsible for keeping your Username and Password confidential to prevent unauthorised viewing of your account. Please contact us as soon as possible if you suspect either of the above have been compromised.

How do I sign up and use online billing?

Before you start, you'll need:

  • Your council tax account number 
  • Your postcode

You will receive an email that you have to action within 24 hours to validate your email address.  This will only need to be done the first time you go online. Once you have requested access to an account, you'll be sent an email confirmation (usually within a few minutes). 

Once registered you can amend your settings to switch to paperless billing.  To do this you need to update your account details.  Just click on the "Update" link

I have forgotten my username/password. What should I do?

If you have forgotten your username or password you can request that these are reset using the links on the sign in page.

Why should I register for online billing?

Registering for online billing allows you to view your account information in real-time, from any location, on any device at your convenience.  The information available includes current & previous year bills, current instalment plans and next payment date & amount.  You can use this service to make a Council Tax or business rates payment and also sign up for paperless billing which means you will receive all future council tax or business rates bills electronically.

How do I register for paperless billing?

You will need to register for an online billing account, which you can do here: www.wolverhampton.gov.uk/ebilling

Once registered, you can update your account details and select "Yes" to the question "Would you like paperless billing?"

You will receive an email alert for any bills generated on your account from that point forward and you will be able to view them from your online account.

What are the benefits of receiving paperless bills?

You will get real-time email alerts when bills are generated on your account.  You will also save the Council printing and postage costs which helps us to manage running costs.

What happens if I move to a new house?

Once you have registered for online billing you will be able to access all of your council tax accounts within the City of Wolverhampton area.  If you move address and remain within the City of Wolverhampton area your new bills will automatically be made available to you through your secure login.  If you have chosen paperless billing you new bill will also be issued this way.